LSEG Messenger provides organizations with a robust and highly regulated way to monitor and extract message exchanges by specific users within their organization. Customers can process the extracted messages using their own developed plug-ins for their unique purposes through the User Message Feed application. This empowers organizations to maintain oversight and ensure compliance within their communication through LSEG Workspace Messenger. Designed for customer IT administrators and compliance officers, this feature delivers transparency and control over internal messaging activity.

Prerequisites

To maintain the highest levels of security and compliance, the following requirements must be met:

Domain whitelisting

To ensure seamless connectivity and functionality of the User Message Feed, the following domains must be accessible from the customer’s infrastructure:

Certificate Installation

To prevent the User Message Feed from being blocked by endpoint security tools, clients must work with their IT teams to whitelist the Ably certificate on all machines running the app.

You can download the certificate from: https://ably.com/

This step is essential to enable a secure, encrypted connection between the app and the Messenger platform

Software

LSEG Workspace accounts

A service account with the following license(s) is required. This account is used to subscribe to all chats in order to access delivered messages. You can create multiple message feed sessions concurrently under a single service account. Service accounts can be created in PAA.

User ID(s) of whom you want to monitor messages sent through their LSEG Messenger. The user ID requires the following license(s).

Important notes:

·      The service account and the user account(s) must be located under the same location account (A-Number).

·      Service account creation, user account creation, and license assignment can be done through EAS or PAA, depending on how you currently manage users and licenses for your company.

·      User-Account must include both base product and add-on, installed with the same deployment method.

·      Once a service account is created, contact LSEG to register the service account.

For full details on how to setup and run User Message Feed, please see messenger-message-feed-technical-overview.pdf